Privacy policy

The data controller is Sherica Montero Malabao, owner of Hōju Matcha, with Spanish identity/tax number (DNI/NIF) 55648662R, at Calle Bodeguetes, 101, puerta 10, 46190 Riba-roja de Túria, Valencia, Spain.

For privacy, data protection and exercising your rights: [email protected].

We may process identification and contact details, such as first and last name, delivery address, email, telephone, billing details and data relating to orders, payments, issues, returns and customer accounts.

Data is used to manage orders, process payments, prepare shipments, answer enquiries, handle returns, meet legal obligations, maintain shop security and provide access to customer accounts.

Processing may be based on the performance of a sales contract, compliance with legal obligations, the legitimate interest in maintaining the shop’s security and operation, and consent where required.

Data is retained for as long as necessary to manage the commercial relationship and for the periods required by applicable tax, accounting, consumer protection or liability rules.

Providers needed to deliver the service may access data, including payment gateways, carriers, web hosting services, transactional email tools and tax or accounting advisers where necessary to meet legal obligations.

Hōju Matcha does not sell personal data, create advertising profiles, use marketing pixels or share personal data for advertising purposes.

Users may request access, rectification, erasure, objection, restriction of processing and portability of their data by emailing [email protected].