Terms and conditions

Hōju Matcha is an online shop operated by Sherica Montero Malabao, DNI/NIF 55648662R. Tax and contact address: Calle Bodeguetes, 101, puerta 10, 46190 Riba-roja de Túria, Valencia, Spain. General contact: [email protected]. For orders, shipping, issues or returns: [email protected].

These terms govern access to, navigation of and purchases from Hōju Matcha, particularly Japanese matcha and related products.

The shop displays each product’s name, description, price, availability, origin, recommended use and main characteristics.

Products are sealed at origin, and Hōju Matcha does not open them before sending them to customers.

Prices are shown in euros and include VAT where applicable. Shipping costs are displayed during checkout before confirming the order.

Users can select products, add them to the basket, enter their details, review and create the order, then continue to secure payment through the available payment provider.

Payments are processed by secure external providers such as Stripe. Hōju Matcha does not directly store full bank card details.

Shipping depends on destination and logistical availability. The cost is calculated automatically when you enter your address, based on the destination and basket contents, and is shown before payment. We currently offer delivery to mainland Spain and the Balearic Islands, subject to availability for the address provided. Delivery to the Canary Islands, Ceuta, Melilla and other countries is not yet enabled for online purchases.

More detailed information is available on the page about shipping and returns.

Withdrawal is accepted within 14 calendar days only if the original seal is intact, the product has not been opened or tampered with, and it is in its original packaging.

Opened, unsealed or tampered-with products cannot be returned for health, hygiene and food safety reasons.

If a product arrives damaged, incorrect or defective, Hōju Matcha will replace or refund it as appropriate. Customers must contact [email protected] with the order number, a description of the issue and photographs where needed.

Users agree to use the website lawfully, without impairing its operation, attempting to access restricted areas or carrying out fraudulent actions.